Shipping policy

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Shipping Policy

In order for us to give our customers the best possible service, It’s very important that you include your name, address and email address with all orders.  Unless otherwise stated on webpage. Shipping charges are added when you are redirected to Paypal for payment processing.

You DO NOT need a Paypal account to purchase. We accept all Major credit cards. We process and ship all orders within 24 to 48 hours of receipt. All orders are shipped via the UPS ground shipping or USPS standard shipping. All shipments are always insured. You will receive the tracking number which can be used at the UPS or USPS Package Tracking Websites. (estimated time for delivery is 5-8 business days) within the 48 continental United States. We Do Not ship outside the 48 continental United states. Our Transactions are done through Paypal the preferred choice for safe, secured shopping online.

 

FAQ

How are candles made?

While modern candle-making processes vary, most candles are made through the timeless process of placing a cotton wick into wax which is then molded, dipped, extruded, pressed, rolled, drawn or filled into a desired shape and size.

What are the typical ingredients in a candle?

A candle consists primarily of wax and a wick. Many candles also contain dyes or pigments for color and fragrances for scent as well as other minor ingredients.

What is the best way to store candles?

Candles should be stored in a cool, dark, dry place. When stored properly, candles can be enjoyed for years and play an important role in traditions.

Does the industry have standards for candles?

Yes. Members of the National Candle Association have a long tradition of making high quality, long-lasting and safe candles. In addition, NCA works with the American Society for Testing and Materials (ASTM) to develop voluntary standards for the candle industry. ASTM standards currently exist for the fire safety labeling of candles and the heat-resistance of glass candleholders. NCA continues to work with ASTM to develop additional standards for candles.

What should I know about using candles safely?

Candles are safe when burned properly, responsibly, and according to manufacturers’ directions. When burning candles, consumers should always follow these basic safety rules:

  • Always keep a burning candle within sight.
  • Never burn a candle on or near anything that can catch fire.
  • Keep candles out of the reach of children and pets.
  • Read and follow all manufacturer instructions carefully.
  • Trim the wick to 1/4 inch each time before burning.
  • Always use an appropriate candleholder placed on a stable, heat-resistant surface.
  • Keep burning candles away from drafts, vents and air currents.
  • Extinguish a candle if it smokes, flickers repeatedly, or the flame becomes too high.
  • Cool, trim wick, check for drafts, and re-light.
  • Keep the wax pool free of wick trimmings, matches and debris at all times.
  • Do not burn a candle for longer than the manufacturer recommends.
  • Always burn candles in a well-ventilated room.
  • Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains (1/2 inch if in a container).
  • Never touch or move a votive or container candle when the wax is liquid.
  • Extinguish pillar candles if the wax pool approaches the outer edge.
  • Place lighted candles at least 3 inches apart from one another.
What kind of label information is required to be placed on candles?

Currently there are no federal labeling requirements for candles, other than those required for consumer commodities under the Federal Trade Commission’s Fair Packaging and Labeling Act (manufacturer’s name, commodity weight, measurements, etc.). NCA members typically place safe-use instructions on their candles or the candle packaging. In fact, NCA spearheaded the drive for candle fire-safety labeling, working with the American Society for Testing and Materials (ASTM) to create voluntary labeling standards for the industry.

Do scented candles burn differently than unscented ones?

Not really. A well-made scented candle – like an unscented candle – produces harmless water vapor and carbon dioxide when burned. The only difference with a scented candle is that a fragrance is released as well. Reputable candle manufacturers carefully monitor the addition of fragrance to ensure a “clean” and proper burn. There is a maximum amount of fragrance that can be added to a candle before it will no longer burn cleanly or properly. There have been some reports of homemade candles containing too much fragrance, or fragrances not approved for candle use, which can cause improper burning.

What should I do if my candle smokes?

A well-made candle will create virtually no smoke when burning properly. However, noticeable smoking will occur whenever a candle’s flame is disturbed, which allows minute particles of unburned carbon (soot) to escape from the flame. Any candle, regardless of formulation or wax type, can be made to smoke by causing the flame to flicker.
To minimize candle flickering, trim the wick to 1/4 inch before lighting, and place burning candles away from vents, drafts and other strong air currents. If a candle continues to significantly flicker or noticeably smoke, it should be extinguished. Allow it to cool, trim the wick, check for drafts, and then re-light.

Do candles contain lead?

There is no lead in candle wax, and no member of the National Candle Association (which accounts for 90 percent of all candles made in the U.S.) uses lead wicks. The vast majority of wicks manufactured in the U.S. are made of 100% cotton or cotton-paper combinations. Although some U.S.-made candles contain metal wicks, these are typically zinc or tin wicks, which are known to be safe and non-toxic.

NCA members voluntarily agreed more than 25 years ago not to use lead wicks. In 2000, the NCA asked all U.S. candle manufacturers to sign a formal pledge not to use lead wicks. In addition, the Consumer Product Safety Commission has proposed banning lead wicks from the U.S. market, a position strongly supported by the National Candle Association.

Are certain candle waxes better than others?

Yes! All soy candles are made from processing soybeans, which is a completely natural and renewable resource that is grown by farmers all over the world. On the other hand,  paraffin candles are made from petroleum, a non-renewable energy source ( PETROLIUM) containing many substances that are unhealthy, and could cause diseases like cancer. These harmful chemicals spread into the air while the candle is burning.

What sort of chemical reaction is created by burning a candle?

When a candle burns, the flame “consumes” the wax to produce water vapor and carbon dioxide, the same harmless byproducts humans produce when exhaling. This is true for all types of candle waxes.